We help organizations to increase operational efficiency, automating repetitive tasks and large amounts of information, allowing employees to focus on innovation and value creation activities, increasing quality, reducing processing times, reducing errors and operating cost.

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Process Assessment

We design our own framework and method based on the best practices of the industry combined with our experience, which allows us to make a complete diagnosis of the processes applying:

  • Analysis, assessment and characterization of the process.
  • Action plan elaboration.

Our framework execution allows us in an agile and efficient way to present the opportunities (action model/plan) that go from the actual process redesign to automation levels such as: Macros, Process Automation with Suite BPM - App Development, RPA and Cognitive Computing.

   

  • Project manager PMP
  • Scrum Master
  • RPA Architect
  • RPA Process Analysts 

    PersonalSoft’s own methodology based on:
  • Business BluePrint
  • Customer Journey Map
  • Lean
  • Business Analysis
  • Design Thinking
  • BPMN-Togaf 

  • PersonalSoft’s propietary Framework and Methodology based on industry best practices

RPA Implementation

Just like the process assessment service, we have our own method to implement RPA solutions, which is properly tested and validated by our large customers; this method allows us to have:

  • Solution design and modeling
  • Calculation of the real FTE's
  • Accurate and efficient implementation making correct use of RPA automation tools 

With our process assessment service we guarantee that the implementations through RPA technology are sufficiently standardized which allows us to reach efficiency levels as well as to make proper use of the automation tools and the calculation of the FTEs for a greater ROI vision

 

  • Project Manager PMP or Scrum Master
  • RPA Architect
  • RPA Process Analysts
  • RPA implementation analysts 

    Methodology based on industry best practices such as:
  • Togaf
  • BMP
  • PMI
  • ACP-Agile 

    Tools based on industry best practices such as:
  • BPMN
  • Helpdesk tools
  • RPA: IUPath,AutomationAnywhere and others

Operations and Support

Due to a comprehensive service offering vision, PersonalSoft is developing the capability to provide digital workforce operation and support service, based on ITIL’s best practices framed in a continuous improvement scheme to meet quality, service and security standards according to the needs of our customers.

  

  • SLA Manager
  • Service Engineer

  • ITIL
  • Togaf
  • Cobit
  • BPMN

  • Orchestrator for Bots operation and monitoring
  • Helpdesk tools
  • Indicator measurement tools - Scoreboards

 

 

 

 

SOME OF OUR CUSTOMERS

 

We work with successful companies from different sectors in Latin America.

 

 

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OUR LOCATIONS

 

MEDELLÍN - COLOMBIA

BOGOTÁ - COLOMBIA

PANAMÁ CITY - PANAMÁ

Cra. 65 N° 48 - 162

Av 45 N° 108 - 27 Tower 2 Offc. 1203

Clayton, City of Knowledge, Bldg 235, third floor

+57 4 403 7250

+57 1 489 7150

+(507) 392 6090

 

WRITE US

For us it is very important to have your opinion, we are ready to listen and resolve all your requests. This space allows us to look for improvement actions to continue to render our services satisfactorily..

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